From model choice to your first request.

How do I connect?

How should I compare prices?

Savings can reach up to 90% on selected models compared with official public prices. They vary by model, configuration and usage.

Compare the same model and billing units, including input, output and cache rates where applicable. Images and other features may have their own units or separate charges.

Can I get a refund?

Request eligible unused purchased credits within 24 hours of payment. Report duplicate charges, billing mistakes or extended outages attributable to Tokenhot within 14 days of the event.

Correctly billed usage, processing fees, bonus or trial credits and cryptocurrency purchases are generally excluded, subject to the policy and mandatory legal remedies. Eligible refunds return to the original payment method, generally within 5–10 business days.

Stopping use does not submit a refund request. Requests or asynchronous tasks already initiated may still incur charges; cancellation depends on the service. The official Refund Policy governs eligibility.

What if a request fails?

Use the support page for service issues. Include the request ID, model, time and error code where available. Do not send API keys, passwords or sensitive request bodies.

For billing or refunds, email support@tokenhot.ai with your account email, payment reference and an explanation.

The full details, always within reach.

These explanations help you get oriented. The published policies and terms set out the full conditions and exceptions.