Refund & Cancellation Policy

1. API Usage & Consumed Credits

Credits consumed through correctly billed API usage are generally non-refundable. Billing errors can be reviewed and corrected.

2. Unused Pre-paid Credits

• You may request a refund for the unused portion of purchased credits within 24 hours of the transaction.
• After 24 hours, unused credits are non-refundable and remain available in your account for future use.
• Payment-processing and transaction fees are generally non-refundable, except where required by law or in cases of confirmed billing errors.

3. Technical Issues & Billing Errors

You may be eligible for a full or partial refund for duplicate charges, incorrect billing, or prolonged service unavailability caused directly by Tokenhot infrastructure. Please contact us within 14 days of the occurrence.

4. Promotional Credits & Cryptocurrency

Promotional credits and trial balances cannot be redeemed for cash. Cryptocurrency payments are generally non-refundable, except where required by law or in cases of confirmed billing errors.

5. How to Request a Refund

Email support@tokenhot.ai with your account email, order number and reason for the request. Eligible refunds are returned to the original payment method within 5–10 business days.

Stopping new requests avoids initiating new billable tasks. Requests or asynchronous tasks already initiated may still incur charges; whether they can be cancelled depends on the relevant service. Stopping use or closing your account does not automatically submit a refund request.